How we work

We understand the challenges you may have searching for childcare and we're here to help…

Our Vetting and Placement Process

As a parent you know that there is nothing more important than the safety and well-being of your children, we feel the same and that is why our rigorous due diligence process leaves no stone unturned. Our unique nanny screening and expert staff ensure that each candidate is thoroughly vetted before they are ever considered for representation. We know that childcare can be a stressful endeavour. We also know that it's important to find someone you trust to care for your child. We're here to help. With our thorough vetting process and years of experience, we ensure that the nannies and childcare providers are thoroughly vetted, trained in childcare and first aid, and have at least three years of childcare experience.

Firstly, We do not process high volumes of candidates in a mechanistic production line. What we offer is a bespoke personalized, and tailored service which stresses the importance of understanding individual needs. Secondly, while we are proud of our agency, we recognize not all families want the same thing from a nanny agency. We have our way of doing things - we think it works. 

Our Process at Clementines Au Pairs
Clementines Au Pairs and Nanny Agency

Comprehensive Screening

In any given week our team is reviewing over 500 applications and selects the best of the best to interview. Upon completion of a successful interview our team begins verifying each candidate’s references to ensure that not only were they excellent childcare providers but also outstanding employees who are honest, reliable, safety-conscious, and trustworthy.

Our Nanny Screening Process

Pre - placement research is key

The time and effort we spend on pre-placement preparation is crucial for us. We take time to talk to families to understand what sort of nanny placement they want, who the family is, what sort of people they are, and their expectations of the ideal candidate. 

Step 1 - We will ask all families to fill out our registration form. It’s not the third degree, and we certainly do not want to collect any more information than is necessary. But it does take a little time, although we try to work with families to fit around their busy schedules.  

Step 2 - We will then cross match the candidates we have and email them to you.

Step 3 - Once an Offer of Employment has been Extended and Accepted upon offering a candidate a position, we move into the final phase of our screening process. This includes a criminal background check. 

Step 4 - We will send you an employment contract and UIF documents.

How do we find our nannies?

We source for nannies who are currently studying early childhood development, child care course or have graduated from studying any child care course. We do believe that they are the right fit for the job because they have the passion, knowledge and patience for working with children.

How do we interview our nannies?

We invite our candidates for a face to face interview to learn more about their personalities and really just to get to know them apart from what is contained in their resume/CV, this enables us to get the perfect fit for your family and to make sure they represent what our agency stands for. We then do reference and qualification checks and if all checks out, we then forward the details to you for an interview.

Less than 4% of applicants pass our
Nanny Screening

Finding the “right” nanny can take time

Sometimes days, on other occasions weeks. We try to give a realistic estimate of how long it will take when we know what sort of candidate you are looking for.  We aim to send just a few candidates profiles to each family, We would rather spend extra time finding the right nanny than simply drip feeding any list of candidates, even though that would undoubtedly be quicker and easier. 

If we are doing our job right, we shouldn't need to send more than 3 short listed nanny candidates to families. We take the time to interview candidates, and we apply our intelligent matching tools to help pin point the best candidates we can find. In the end, it is our experience and judgement of family needs and the attributes of nannies we are offering. 

Review nanny candidates quickly

Lastly, when we do send through profiles of candidates, please look at them quickly - 24 to 48 hours. If the candidates are good, there is every chance another family will snap them up! 

How do we support you after placing a nanny?

At Clementines we offer ongoing support and mediation to our families and nannies, we also do provide our nannies with ongoing resources to help them be knowledgeable in child care education, health and safety.

Ready to get your nanny search started?

We adopt a holistic top-down approach- placing emphasis on the specific needs and uniqueness of each family as a complete unit to ensure the perfect fit between family and nanny.

What We Do

We know how challenging and time consuming it is to find qualified and reliable childcare, which is where we come in!

We take over the work and worry by helping families truly understand their needs, delivering the best candidates for each family and providing ongoing support even after a hire has been made.

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