Privacy Policy

Our core values: 

Trust | Quality | Reliability | Transparency | Care | Ease

Our Privacy Policy

1. ABOUT US – Clementines Au pairs and Nannies LIMITED

Clementines Au pairs and Nannies Limited (“We”, “Us”, “Our”, “Clementines”) is a company registered in South Africa with the company registration number 2018/285290/07 and having its registered office at No. 20 Semarja, Northriding, Randburg, Johannesburg.

Data controller: Clementines Au pairs and Nannies Limited, Johannesburg.
Data protection officer: Mrs Carmen Papa +27 (0) 76 804 3009

As part of any recruitment process, the Agency collects and processes personal data relating to families. The Agency is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.


The Agency collects a broad range of information about the family. This includes: 
• Your name, address and contact details, including email address and telephone number;
• Details of your requirements;
• Information about your child/children, their ages and special needs (if relevant)

The Agency collects this information in a variety of ways. For example, data might be contained in application forms, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. The Agency will also collect personal data about you from third parties, such as references, information from background check providers and information from criminal records checks. Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).


The Agency needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you. In some cases, the Agency needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to live in South Africa before any placement is made.

The Agency has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from families allows the Agency to manage the recruitment process, assess and confirm a family’s suitability to take on a nanny and decide who would be a suitable nanny for you and keep you informed of available candidates as they arise and keep you informed of the services offered by us. The Agency may also need to process data from families to respond to and defend against legal claims.

Where the Agency relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of families and has concluded that they are not. The Agency processes health information if it needs to make reasonable adjustments to the recruitment process for families who have a family member who may have a disability. For some roles, the Agency is obliged to seek information about criminal convictions and offences. Where the Agency seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

The Agency will not use your data for any purpose other than the recruitment exercise for which you have contracted with is for.
If we do not find you an nanny, the Agency will keep your personal data on file in case there are future nannies for which you may be suited. The Agency will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.


Your information will be shared internally for the purposes of the recruitment exercise and IT staff if access to the data is necessary for the performance of their roles. The Agency will then share your data with referees to provide references for you, background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.


The Agency takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
Clementines Au Pairs and Nannies adopt a clear desk policy particularly in relation to personal data.

Protection of data is done via a bespoke back office system that provides the right levels of security. The solutions include cloud storage and backing up all data on an external hard drive which is compliant with SA regulations.


If your application for a match is unsuccessful, the Agency will hold your data on file for 12 months after the end of the relevant recruitment process. If you agree to allow the Agency to keep your personal data on file, the Agency will hold your data on file for a further 12 months for consideration for future placement opportunities. At the end of that period, your data is deleted or destroyed. If your application to be a client is successful, personal data gathered during the recruitment process will be transferred to your client file and retained during the time that you have a nanny matched by us. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:
• Access and obtain a copy of your data on request;
• Require the Agency to change incorrect or incomplete data;
• Require the Agency to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• Object to the processing of your data where the Agency is relying on its legitimate interests as the legal ground for processing; and ask the Agency to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the Agency's legitimate grounds for processing data. 

If you would like to exercise any of these rights, please contact Carmen Papa of Clementines Au Pairs and Nannies. If you believe that the Agency has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the Agency during the recruitment process. However, if you do not provide the information, the Agency may not be able to process your application properly or at all. Automated decision-making Recruitment processes are not based solely on automated decision-making.


7.1 We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our Website. Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in the Website.

7.2 You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

7.3 Please note that when you visit our site, we may also log your IP address, a unique identifier for your computer or other access device.


8.1 We reserve the right to modify this Privacy Policy at any time. Any changes we may make to this Privacy Policy document in the future will be notified and made available to you using the Website. 


Please direct any queries about this Privacy Policy to:  

Clementines Au Pairs and Nannies Limited
95, 14th Avenue, Northcliff

Telephone: +27 (0) 76 804 3009
Email :

What We Do

We know how challenging and time consuming it is to find qualified and reliable childcare, which is where we come in!

We take over the work and worry by helping families truly understand their needs, delivering the best candidates for each family and providing ongoing support even after a hire has been made.

Contact Us